Tom Hemp FAQs (Frequently Asked Questions)
About Tom Hemp
1. What is Tom Hemp?
Tom Hemp is a leading European CBD and hemp lifestyle brand offering premium, lab-tested products designed to promote natural wellness, balance, and relaxation.
2. Where is Tom Hemp based?
Tom Hemp is proudly based in Berlin, Germany, with both an online store and physical shop serving customers across Europe and beyond.
3. What makes Tom Hemp different from other CBD brands?
We combine EU-certified hemp, independent lab testing, and eco-conscious production to ensure our CBD products are safe, effective, and sustainable.
4. Are Tom Hemp products legal?
Yes, all Tom Hemp products comply with EU hemp regulations, containing less than 0.2% THC, making them completely legal across most European countries.
5. Does Tom Hemp grow its own hemp?
Our hemp is sourced from certified European farmers who adhere to strict cultivation standards without pesticides or harmful chemicals.
Product Information
6. What types of products does Tom Hemp offer?
We offer a wide range of CBD oils, gummies, capsules, vapes, cosmetics, edibles, and hemp-based skincare products.
7. Are Tom Hemp products vegan-friendly?
Yes, most of our products are 100% vegan and cruelty-free, aligning with our sustainable brand values.
8. How are Tom Hemp products tested?
All products are independently lab-tested to verify CBD potency, purity, and the absence of contaminants such as heavy metals or pesticides.
9. What is the difference between CBD and THC?
CBD (Cannabidiol) is a non-psychoactive compound in hemp that promotes relaxation and balance, while THC (Tetrahydrocannabinol) is psychoactive and responsible for the “high” feeling.
10. Can Tom Hemp products make you high?
No. Our products contain no psychoactive levels of THC, so you can enjoy the benefits of CBD without intoxication.
Usage & Dosage
11. How do I use Tom Hemp CBD oil?
Shake the bottle, place the recommended drops under your tongue, hold for 60 seconds, then swallow. Always start low and increase gradually.
12. How long does it take for CBD to work?
It varies by person, but most users feel effects within 15–60 minutes when using tinctures or vapes, and within 1–2 hours for edibles or capsules.
13. Can I use Tom Hemp CBD products daily?
Yes, our CBD products are safe for daily use and can be part of your everyday wellness or skincare routine.
14. Can I combine different CBD products?
Absolutely. Many users combine CBD oil, topicals, and edibles for enhanced wellness effects — just monitor total dosage.
15. How should I store my Tom Hemp products?
Store in a cool, dark place away from sunlight and heat to preserve freshness and potency.
Safety & Quality
16. Are Tom Hemp products safe to use?
Yes. Our CBD products are third-party tested, non-addictive, and contain no harmful additives.
17. Do your products contain THC?
They contain less than 0.2% THC, in full compliance with European law — not enough to produce any psychoactive effects.
18. Are Tom Hemp CBD products suitable for beginners?
Yes, we offer low- to medium-strength CBD options perfect for new users starting their wellness journey.
19. Are Tom Hemp cosmetics dermatologically tested?
Yes, all our CBD skincare products are dermatologically tested and suitable for most skin types.
20. Can I use Tom Hemp CBD products with medications?
Consult your doctor before combining CBD with prescription medication, especially if you have health conditions or take regular prescriptions.
Ordering & Shipping
21. Where can I buy Tom Hemp products?
You can shop directly at our official online store www.tomhemp.com or visit our physical store in Berlin.
22. Do you ship internationally?
Yes, we offer worldwide shipping, though some restrictions apply depending on local CBD regulations.
23. How long does shipping take?
Shipping within Europe typically takes 2–5 business days; international orders may take longer depending on customs clearance.
24. How can I track my order?
After your purchase, you’ll receive a tracking link via email to monitor your package in real-time.
25. What payment methods do you accept?
We accept credit cards, PayPal, bank transfers, and other secure payment options listed at checkout.
Returns & Refunds
26. What is your return policy?
We accept returns within 14 days of delivery for unopened, unused products in their original packaging.
27. How do I request a refund?
Contact our customer service team at support@tomhemp.com with your order number to initiate the refund process.
28. What should I do if I receive a damaged or incorrect product?
Please contact us immediately with photos of the issue, and we’ll arrange a replacement or refund right away.
Wholesale & Partnerships
29. Does Tom Hemp offer wholesale opportunities?
Yes! We collaborate with retailers, distributors, and wellness brands. For details, email partnerships@tomhemp.com.
30. How can I become a Tom Hemp brand ambassador?
Follow us on social media or contact our marketing team to learn more about our influencer and affiliate programs.